Refund & Cancellation Policy

Refund & Cancellation Policy

At Booqcar, we aim to provide clear and transparent cancellation and refund conditions to ensure a smooth experience for all customers.

1. Cancellations & Amendments

• All cancellations must be made in writing via email to booking@staging.booqcar.com.
• Amendments to bookings (changes of time, date, or vehicle) are subject to availability and may result in a price adjustment.

2. Refund Conditions

• 48 hours or more before pick-up → 100% refund.
• 24–48 hours before pick-up → 50% refund.
• Less than 24 hours before pick-up → No refund.
• Early returns or vehicle downgrades are non-refundable.

3. Refund Processing

• Refunds are processed via Stripe to your original payment method.
• Refunds may take up to 30 business days depending on your bank or card issuer.
• Booqcar does not store or have access to your card or banking details.

4. Contact for Refunds & Cancellations

For any refund or cancellation requests, please contact us:

• Email: booking@staging.booqcar.com
• Phone: +216 XXX XXX XXX